But, Alexa app location sometimes gets wrong, and this can be very frustrating.
So, today we’re going to show you how to troubleshoot Alexa app location.
- Alexa location wrong issues can appear on your Amazon Echo device when the battery is low or when the location has been reset.
- To fix these types of problems, check the battery and location settings on your Echo device.
- The Echo location problems can also appear due to interferences from Wi-Fi or Bluetooth devices.
Update your location
- Go to alexa.amazon.com and sign in with your Amazon account.
- Click on Menu > Settings > Location.
- Select your preferred Location from the drop-down list > Update Location.
Reset your Alexa app
- Press the Home button, and open the Alexa app.
- Tap on the Settings option.
- Scroll down and select Reset Alexa.
- Confirm the reset by taping Reset.
Reset your Alexa device
- Press and Hold the Alexa button until the light ring flashes blue. That indicates that the device resets.
- Wait for 30 seconds, then release the button.
Make sure that your Echo device and Alexa app are connected
- The Alexa app needs to be installed on your mobile device.
- Check whether your Echo device and Alexa app are on the same wireless network.
- Open the Alexa app on your smartphone.
- From the home screen, tap on the Menu icon.
- From the Menu screen, tap on the Settings option.
- Select the Account option.
- Now, tap on the Alexa Devices option.
- From the Alexa Devices screen, tap on the Echo device name.
- Check whether the location is correct.
- If location is wrong, tap on the Edit option.
- From the Edit screen, tap on the Location option.
- Tap on “Choose location”.
- Select the correct location.
Check your connections
- Check if the Alexa device is connected to internet
- Make sure your device is displaying the correct location
- Turn off Location settings
Go to the Privacy section in Alexa app > and select Location
- Make sure the Location is turned OFF