9 Ways to Troubleshoot and Fix Zoom Camera Not Working


  • Ensure proper camera connection and settings, including USB connection, camera permissions, camera drivers, and Zoom settings.
  • Update both the Zoom application and your device operating system.
  • Verify permissions and conflicts by checking app permissions, restarting Zoom, updating Zoom, testing the camera in other apps, disabling conflicting apps, checking device camera settings, restarting your device, updating device drivers, and contacting Zoom support if needed.
  • If the camera still doesn’t work, try restarting your device, reinstalling the Zoom app, or trying another app to determine if the issue is specific to Zoom or your device’s camera.

Having trouble with your Zoom camera? Here are 9 effective troubleshooting methods to fix the issue.

Ensure Proper Camera Connection and Settings

A camera connected to a computer with proper settings.

– Camera settings
– USB connection
– Camera permissions
– Camera drivers
– Zoom settings
– Background apps
– Webcam troubleshooting tools

Update Zoom and Device Operating System

To troubleshoot the Zoom camera not working issue, make sure to update both the Zoom application and your device operating system. Follow the steps provided to update Zoom and your device OS on different platforms. If updating doesn’t solve the problem, try clearing Zoom’s cache or reinstalling the application. Restart your device after updating or making changes.

Verify Permissions and Conflicts

  • Check App Permissions: Ensure that Zoom has permission to access your device’s camera.
  • Restart Zoom: Close the Zoom app and relaunch it to see if the camera starts working.
  • Update Zoom: Make sure you have the latest version of Zoom installed on your device.
  • Test Camera in Other Apps: Try using the camera in other applications to determine if the issue is specific to Zoom.
  • Disable Conflicting Apps: Temporarily disable or close any other applications that might be using the camera.
  • Check Device Camera Settings: Verify that the camera is enabled and properly configured in your device’s settings.
  • Restart Your Device: Sometimes a simple restart can resolve camera issues.
  • Update Device Drivers: Ensure that your device’s camera drivers are up to date.
  • Contact Zoom Support: If none of the above steps work, reach out to Zoom’s support team for further assistance.

Restart, Reinstall, or Try Another App

Restarting, reinstalling, or trying another app are three possible solutions to fix the Zoom camera not working issue. These troubleshooting steps can help resolve the problem and get your camera back up and running.

1. Restart your device: Sometimes, a simple restart can fix the camera issue. Close the Zoom app and turn off your device. Wait for a few seconds before turning it back on. Launch Zoom again and check if the camera is working.

2. Reinstall the Zoom app: If restarting didn’t work, try reinstalling the Zoom app. First, uninstall the app from your device. On most devices, you can do this by long-pressing the Zoom app icon and selecting the uninstall option. After uninstalling, go to your device’s app store and reinstall Zoom. Open the app and check if the camera is functioning properly.

3. Try another app: If the camera still doesn’t work in Zoom, try using another video conferencing or camera app to determine if the issue is specific to Zoom or your device’s camera. Download a different video conferencing app from your app store and check if the camera works in that app. If it does, it indicates that the problem might be with Zoom, and you can try reaching out to Zoom support for further assistance.

It’s important to note that if the camera doesn’t work in any app, there might be a hardware issue with your device’s camera. In this case, it’s recommended to contact the manufacturer or seek professional help for repair or replacement.

Remember to check if your device’s camera is enabled and not blocked by any privacy settings. You can do this by going to your device’s settings, selecting the Privacy or Camera section, and ensuring that Zoom or the camera app you are using has permission to access the camera.


Why does my Zoom camera not work?

Your Zoom camera may not be working because your camera drivers are outdated or corrupt. To resolve this issue, check for updates to your camera drivers and make sure you have the latest version installed on your device.

How do I enable my camera on Zoom?

To enable your camera on Zoom, click the video icon located in the bottom-left corner of your meeting window. From there, you can select your video device by expanding the video menu.

Why can’t I see myself on Zoom meeting?

You may not be able to see yourself on a Zoom meeting because your video may be turned off. To check this, click on the camera icon at the bottom left of your meeting overlay. Make sure your camera is listed and selected from the dropdown menu.