Troubleshooting PS4 Controller Red Light Error: Step-by-Step Guide

Red light error appears on the screen when users try to play a game, so, today we’re going to show you how to fix it.

• The red light error on PS4 controller is a complicated issue but can be solved by following our steps.
• The first thing we advise you to do is to update the firmware of your controller.

Contact Sony Support

1. Visit the Sony PlayStation Support page.
2. Locate the PlayStation Controller Support option, and click on it.
   
3. Select the Red Light Issue option.
4. Follow the instructions on the screen.

Update your PS4

1. Go to Settings > System > Update & security > Check for Update
   
2. Reset your PS4
   Go to Settings > System > Reset
3. Unplug your PS4
   Unplug the PS4 from power, wait 30 seconds, then plug it back in
4. Try a different PS4 controller

Make sure that your controller’s batteries are working

1. If the LEDs are red, your batteries may be dead.
2. Try replacing the batteries.
   
3. If you have a DualShock 4 controller, make sure that its batteries are correctly inserted.

Check the USB connection

1. Make sure your computer is properly connected to the PS4 controller.
   
2. Check the PS4 controller battery
   If your PS4 controller has a battery, make sure it’s fully charged.
3. Contact Sony
   Contact Sony and inform them about the error.

Clean the PlayStation’s sensors

1. Clean the PS Camera’s rear camera lens using soft cloth or tissue by gently wiping the lens.
   
2. If the camera’s lens is dirty, the camera may find it difficult to detect the PS controller.
3. Clean the PS controller’s sensors
4. Carefully wipe the PS controller’s sensor area.
5. A dirty PS controller’s sensor may confuse the PS Camera.
   
6. Try a different PS Camera
   Some users say a different PS Camera fixes the PS4 Controller Red Light Error.
7. Try a different USB cable
   If using a different USB cable fixes the error, users should buy a longer cable.

Check the PS4’s internal software

1. If the PS4 controller red light error isn’t due to the controller hardware, then it might be an issue with the PS4 internal software. Rick Broida, a tech writer, offered a resolution for this issue. He recommended that gamers restart their PS4s and also power them off and back on again.
2. He suggested that the PS4 reset its system software. To do that, press the “Power” button on the PS4.
3. Then, select the “Restart” option.
   
4. Wait for the PS4 to reboot.
5. Then, press the “Power” button on the PS4 again.
6. Select “Restart” again.