Troubleshoot Xbox One X Freezing Games


  • Restart your console to clear cache and improve performance.
  • Reinstall the problematic game to potentially resolve freezing issues.
  • Delete local game saves and troubleshoot further if freezing persists.
  • Ensure proper console placement, address overheating issues, and power cycle your console to troubleshoot freezing problems.

Having trouble with your Xbox One X freezing during games? Let’s troubleshoot the issue together.

Restart Your Console to Clear Cache

Clearing the cache can: improve the performance of your Xbox One X and help prevent games from freezing. If you continue to experience freezing issues after restarting your console, you may also want to consider clearing the cache of specific games that are giving you trouble. To do this, go to the “My games & apps” section, highlight the game in question, press the menu button, and select “Manage game.” From there, choose “Clear local saved games” to clear the cache for that specific game.

Reinstall the Problematic Game

First, go to the Home screen on your Xbox One X.
Navigate to the problematic game that is freezing.
Press the Menu button on your controller.
Select Manage game from the menu.
Choose Uninstall all to remove the game completely from your console.
Once the game is uninstalled, go to the Microsoft Store and search for the game.
Download and reinstall the game on your Xbox One X.
Launch the game to see if the freezing issue has been resolved.

If the game continues to freeze after reinstalling, you may need to troubleshoot further or contact Xbox support for assistance.

Delete Local Game Saves

To delete local game saves on your Xbox One X, go to settings, then system, then storage. Find the saved game files for the freezing game and delete them. Try launching the game again to see if the issue is fixed.

Check Network Connection

– Check network connection
– Clear cache
– Power cycle Xbox
– Uninstall and reinstall game
– Check for updates

Address Overheating Issues

  • Ensure proper ventilation: Make sure your Xbox One X has enough space around it to allow for proper airflow.
  • Check for dust buildup: Clean any dust or debris that may be blocking the vents or fans.
  • Keep the console cool: Avoid placing the Xbox One X in direct sunlight or near heat sources.
  • Update system software: Make sure your Xbox One X is running the latest software updates to optimize performance.
  • Consider using an external cooling fan: If overheating continues to be an issue, invest in an external cooling fan for additional support.

Power Cycle Your Console

Xbox One X power cycle menu

To resolve freezing issues on your Xbox One X, try power cycling by holding the power button for 10 seconds, unplugging the power cord for 30 seconds, then plugging it back in and turning on the console. If the issue persists, consider other troubleshooting steps like clearing the cache or checking for updates.

Remove and Re-add Xbox Account

To troubleshoot freezing issues on your Xbox One X, try removing and re-adding your Xbox account in the settings menu. This can help resolve any glitches or conflicts causing the problem. If the issue persists, consider other troubleshooting options or contact Xbox support for assistance.

Ensure Proper Console Placement

Avoid placing the console in an enclosed space or near heat sources such as radiators or direct sunlight. This will help maintain optimal performance and prevent freezing during gameplay.

Additionally, make sure the console is placed on a stable surface to prevent any vibrations or movement that could disrupt gameplay. Avoid placing the console on carpet or other soft surfaces that may obstruct airflow.

Remember to regularly clean the vents and fans of the console to remove any dust or debris that could be causing overheating and game freezing issues.

Check Disc for Damage

To resolve freezing game issues on your Xbox One X, try clearing the cache, checking for software updates, and power cycling the console.

Reset Console and Keep Data

To reset your Xbox One X while keeping your data intact, press the Xbox button, go to Settings > System > Console info, and choose Reset console while selecting the option to Keep my games & apps.

Uninstall and Reinstall Game

Uninstall and reinstall the game causing the freezing on your Xbox One X to resolve any corrupted files or bugs. If the issue persists, contact Xbox support for further assistance.

Update Console Software

To troubleshoot Xbox One X freezing games, update the console software by going to Settings, then System, and Updates. Restart the console and try playing the game again. If the issue persists, try other troubleshooting steps such as clearing the cache or checking the network connection.

Test Connection with Home Network

To test your home network connection on your Xbox One X, go to Settings > Network settings. Make sure you’re connected to your Wi-Fi network and try restarting your router and modem. If issues persist, consider using a wired connection or contacting your internet provider.


How do I fix my Xbox from freezing during gameplay?

To fix your Xbox from freezing during gameplay, you can try the following steps:
1. Check for known issues or service outages.
2. Restart the game.
3. Power cycle your console.
4. Test your network connection.
5. Try using a different profile.
6. Remove and re-add your profile.
7. Clear the local save and resync with the cloud.

What to do when Xbox X freezes?

When Xbox X freezes, the recommended solution is to unplug the console, let it cool down for about an hour, and then retry in a well-ventilated area.

Why does my game keep freezing?

Your game keeps freezing due to potential reasons such as high CPU or RAM memory usage, low graphics card performance, and low internet speed or unstable network connection.

Why is my Xbox One X so laggy?

Your Xbox One X may be laggy due to a slow network connection. Try restarting your router by disconnecting the power cable for 5 minutes and then reconnecting it.